Frequently Asked Questions

Get answers to the most common questions about our online hobby workshops.

What equipment do I need for the workshops?

Each workshop has specific material requirements that will be provided upon enrollment. Generally, you'll need basic art supplies such as paper, brushes, paints, or calligraphy pens depending on the course. We provide a detailed materials list for each workshop.

Are the workshops suitable for beginners?

Yes, our workshops are designed to accommodate all skill levels, from complete beginners to those looking to refine their techniques. Our instructors provide clear, step-by-step guidance that makes learning accessible to everyone.

How do the online workshops work?

Our online workshops combine live interactive sessions with pre-recorded video content. You'll have access to course materials through our platform, can participate in live Q&A sessions, and join our community forum for ongoing support and feedback.

Can I access the course materials after completion?

Yes, once enrolled, you'll have lifetime access to all course materials, including video lessons, downloadable resources, and practice sheets. You can revisit the content whenever you need a refresher or want to practice specific techniques.

What is the refund policy?

We offer a satisfaction guarantee. If you're not happy with your workshop experience within the first week of enrollment, please contact us to discuss refund options. For more details, please review our Return Policy page.

How long are the workshops?

Workshop duration varies by course, typically ranging from 4 to 8 weeks. Each workshop includes multiple video lessons, practice exercises, and optional live sessions. You can learn at your own pace while following the recommended schedule.

Do I receive a certificate upon completion?

While our workshops focus on skill development rather than formal certification, you'll gain valuable knowledge and techniques. Many participants use their completed projects as portfolio pieces to showcase their creative growth.

Can I interact with the instructors?

Absolutely! Our workshops include live Q&A sessions where you can ask questions directly to instructors. Additionally, our community forum allows for ongoing interaction, feedback on your work, and discussions with both instructors and fellow participants.

Canadian Customer Support

As a Canadian business, we understand the importance of clear communication and reliable support. Our team is committed to providing excellent service to all our customers across Canada.

24-48 Hour Response

English & French Support

EST Business Hours

Additional Resources

Workshop Preparation

Before your workshop begins, you'll receive a welcome email with all the information you need, including materials lists, schedule details, and access instructions.

Technical Support

Having trouble accessing course materials? Our technical support team can help you troubleshoot any issues with video playback, downloads, or platform access.

Community Guidelines

Our community forums are welcoming spaces for all participants. We maintain respectful, inclusive environments that reflect Canadian values of diversity and inclusion.

Still Have Questions?

If you couldn't find the answer you're looking for, feel free to reach out to us. We're here to help you on your creative journey.